Versand

Last updated: August 8, 2026.

This Shipping Policy applies to orders placed through dorimm.com. Delivery availability, service level and price depend on the exact wheel configuration, destination and carrier capacity.

Order review and processing

Dorimm processes orders Monday through Friday, excluding public holidays. Stocked products normally require 1–3 business days for order review, quality control and packing. Wheel orders are reviewed against the selected vehicle and exact SKU before fulfillment. Missing vehicle, brake, suspension or regional specification information may pause dispatch until clarified.

Built-to-order, special-finish or customized configurations require production time in addition to transit time. The applicable estimate will be stated in the quotation or order confirmation; a typical production window is 20–55 calendar days unless a different schedule is confirmed in writing.

Estimated transit time

After carrier acceptance, standard international service is normally estimated at 8–15 business days and economy service at 25–45 business days. These are estimates, not guaranteed delivery dates. Customs processing, remote-area service, severe weather, carrier disruption and local holidays can extend delivery.

Rates and service availability

Available delivery services and charges are calculated for the destination at checkout where supported. If checkout cannot quote a country or postal code, contact sales@dorimm.com for an order-specific shipping quotation before purchase.

Duties, taxes and customs

Checkout or the order confirmation will state whether import duties and taxes are included when that information is available. If an order is shipped without prepaid destination charges, the recipient is responsible for customs duty, import tax, brokerage and other local charges. Refusal or non-payment can result in carrier return, storage or disposal costs; amounts lawfully charged to Dorimm may be deducted from any refund where permitted.

Tracking

Tracking information is sent after the carrier accepts the shipment. Carrier scans can take up to 48 hours to appear. Contact Dorimm if tracking remains inactive beyond that period or the shipment appears materially delayed.

Address changes and cancellation

Request an address correction or cancellation as soon as possible. A stocked order can normally be cancelled without charge before dispatch. After dispatch, cancellation is no longer available and any return follows the Return and Refund Policy. Built-to-order, customized or special-finish configurations cannot be cancelled after technical approval or production begins except where required by law.

Delivery inspection

Inspect every carton and wheel before mounting a tire or beginning installation. Keep all packaging. Report visible damage, shortage or an incorrect item as soon as possible, preferably within 48 hours, and provide photographs of the cartons, labels and affected product.

Contact

Email sales@dorimm.com or call / WhatsApp +86 147 8986 4592, Monday to Friday, 09:00–18:00 (GMT+8).

This policy does not limit rights that cannot be excluded under applicable consumer law.