退款政策

Last updated: August 8, 2026.

30-day return window

Eligible standard products purchased through dorimm.com may be requested for return within 30 calendar days after delivery. A longer period applies where mandatory consumer law requires it. Contact Dorimm before sending anything back; unauthorized returns may be refused.

Return condition

Wheels must be unused, unmounted, unbalanced, unmodified and free from installation marks, tire lubricant, road use or damage. Original cartons, protective materials, labels and included components must be retained. A wheel that has been tire-mounted, balanced, driven on or modified normally cannot be returned as new merchandise.

Fitment and installation

Test-fit every wheel before mounting a tire. Confirm PCD, center bore, fastener seat, thread engagement, brake clearance and inner and outer clearance. If any point is uncertain, stop installation and contact Dorimm.

Non-returnable configurations

Built-to-order, personalized, altered, special-finish, final-sale and special-order configurations are not returnable after technical approval or production begins, except where defective, damaged in transit, incorrectly supplied or otherwise protected by applicable law.

Return authorization

Email sales@dorimm.com with the order number, wheel SKU, vehicle details, reason for return and clear photographs of the wheel, packaging and labels. Dorimm will issue return instructions and the authorized return address after approval. Do not send a return to an office or operations address without authorization.

Return shipping and fees

Dorimm does not charge a restocking fee for an eligible return. For a change of mind, an incorrectly selected size or another customer-originated reason, the customer is responsible for secure repacking, return shipping, insurance, duties and related carrier charges. For a verified Dorimm error, manufacturing defect or transit damage, Dorimm will provide or reimburse a reasonable approved return method as required.

Inspection and refund

Returns are inspected after receipt, normally within 1–3 business days. When approved, the refund is issued to the original payment method; banks and payment providers normally require a further 5–7 business days to post the credit. Lawful deductions may apply for missing packaging, damage or loss in value caused by handling beyond what is necessary to inspect the product.

Exchanges

Dorimm does not process direct exchanges. After an eligible return is approved, place a separate order for the replacement configuration so that vehicle and fitment review remain attached to the correct SKU.

Cancellations

A stocked order can normally be cancelled without charge before dispatch. After dispatch, the return process applies. Built-to-order, customized or special-finish configurations cannot be cancelled after technical approval or production begins except where required by law.

Damage, shortage or incorrect item

Inspect all cartons and wheels before installation. Keep all packaging and report visible transit damage, shortages or an incorrect item as soon as possible, preferably within 48 hours, with photographs of every carton, shipping label and affected product.

Return location

Authorized returns are normally processed through Dorimm operations at No. 9 Xiangfu Middle Road, Yuhua District, Changsha, Hunan, China. The exact return routing will be provided with authorization; do not ship before receiving instructions.

Contact

Email sales@dorimm.com or call / WhatsApp +86 147 8986 4592, Monday to Friday, 09:00–18:00 (GMT+8).

This policy does not limit rights that cannot be excluded under applicable consumer law.